Process Delivery Analyst

Process Delivery Analyst (P728)

About Us:

As a Senior Process Delivery Analyst at Kenility, you’ll join a tight-knit family of creative developers, engineers, designers, and recruiters who strive to develop and deliver the highest quality products into the market.

Tasks and Responsibilities:

Define strategic business objectives in collaboration with management.
Assess, organize, and design the company's internal structure to create and maintain an up-to-date organizational chart for a clear visualization of current roles.
Work with each department to establish concrete and measurable objectives.
Train each department on data recording for performance measurement.
Define metrics and KPIs for each department.
Develop dashboards to clearly and accurately visualize information for strategic and operational decision-making.
Establish proactive and reactive policies to address emerging situations.
Continuously analyze and monitor various processes implemented across all departments.
Provide support to all departments.
Present periodic reports to management to evaluate the performance and effectiveness of each department.
Conduct ongoing follow-ups and support for employees by designing and implementing the employee journey and employee experience to assess their satisfaction and engagement.
Implement new employee experience tools to systematize and organize employee information.
Design, implement, and document the 360-degree evaluation process, from initiation to results analysis.
Develop and formalize policies related to training and development.

Technical Requirements

Bachelor’s degree in Administration or related fields, with a minimum of 2 years of experience.
Proficiency in Google tools (Sheets, Docs, Data Studio, Presentations).
Knowledge and experience in metrics and Data Analytics indicators.
Understanding of continuous improvement tools, processes, procedures, and Agile methodology.
Upper-intermediate English proficiency (B2) is desirable.