Service Manager
About Us
As a Mid/SR Service Manager, you’ll join a tight-knit family of creative developers, engineers, and designers, who strive to develop and deliver the highest quality products into the market.
About The Client
The client is a globally recognized sports brand that designs and manufactures footwear, apparel, and accessories for athletes and fitness enthusiasts. The company has a long-standing history of providing high-quality products that cater to the needs of professional and amateur athletes alike.
Technical Requirements
- 3+ years of experience in Project Management, Service Management, or at a Senior Analyst level, demonstrating a strong track record in these domains.
- Highly experienced with ITIL principles, showcasing a thorough understanding of industry best practices.
- Proficiency in working with various technical tools, including ASPEN, PowerBI, and Smartsheet.
- Experience managing and updating the main service management reporting tools, including Smartsheet, PowerPoint (PPT), and PowerBI reports.
- Hands-on experience with Aspen Tool to maintain automated reports and dashboards, ensuring accurate and timely information for decision-making.
Soft Skills
- Responsibility
- Proactivity
- Flexibility
- Great communication skills
